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If your V3 goes down in flames

So you made a mistake and now your phone turns on (or doesn't), crashes immediately or you can't maintain a connection to your favorite P2K program long enough to restore your backup seems and files or to flash and flex with.





Take a deep breath.  It can most likely be fixed.  There are a few options, which have varying degrees of success.   I hope you made backups of your files.

Option 1: Remove SIM.   Turn off your phone, open the back cover, take out the battery, and remove your SIM card. Place the battery back in the phone and turn the phone on.  Hopefully your phone won't crash before getting to the screen that says, "Insert SIM".   If it gets there, you can connect your USB cable and upload your backup seems using P2K Phone File Manager. You can also try removing the battery, then hold down the "*" and "#" keys while holding down the on button and some how insert the battery all at the same time to force the phone into bootloader mode.

Option 2: Phone off but charging.   This option requires a USB cable with the side port that allows the charger to be connected at the same time the USB cable is connected.  Motorola Cable SKN6311B.   Turn your phone off, plug your charger into the side of the USB cable, and then plug the USB cable into the phone.   After a couple of seconds, your phone will turn on and say, "Charging".   If it gets there, you can upload your backup seems using P2K Phone File Manager.

Option 3: Flash with a monster pack.   This option is the most drastic.   You'll lose everything on your phone, but at least your phone won't be a paperweight any more.  Be sure to choose a monster pack that won't lock your phone to a specific network.   Turn your phone on in bootloader mode.   You do this by holding the "*" and "#" buttons while turning on the phone.   When you plug your phone into the USB cable in bootloader mode, it will be recognized as an "S Flash Neptune" device.   This is normal.   You may need to point any pop up driver installation window(s) to the "p2k.sys" file that came with P2K Phone File Manager.

Option 4: Read through this thread: Tutorial V2 of How to Un-brick your phone by MrBucket101.

Option 5: Lately people have been bricking their V3s when altering the bootloaders to earlier versions and with trying to backup and restore their phones with Flash Backup.   This usually results with the V3's "PDS" becoming corrupted which means not only does the phone not work (it gets stuck in permanent bootloader mode) but flashing and flexing with anything available fails too!   You need to go to Motlab and download the Motorola Repair Studio Demo program. It just happens to offer PDS repair even in demo mode!   Once you download it, launch it and go to the "Phone type:" drop down box and select "V3" and then click the "Repair" button below and it will do its magic in a few minutes. Once it's done just pick a reflash file you like and flash the phone and you are back on your feet again.

motorola repair studio




Can't get program X to recognize your phone?

If you are having problems getting your computer to work with whatever program or getting it to recognize your phone, then you should read this thread at MotoModders.   Please do not e-mail me about this issue, I've never had a problem with anything correctly identifying and communicating with any of my RAZRs, so I can't help someone else with this problem.   The only other things I could think of to help is ensure your battery is charged or try another USB port and make sure you aren't connecting through a USB hub.   I'm running Windows XP with Service Pack 1 and I just got lucky installing everything and having it work the first time.

Missing ring tone menu?

Sometimes you modify the phone by removing audio files and uploading your own only to discover you can no longer get into the menu where you assign ring tones to specific events.   This problem has several solutions and some work for others while some don't.

The simplest ways to solve this is with P2K Tools or with MotoKit or with P2K Advanced Editor or with PST.   All of these programs have some kind of ring tone repair option.

Here is how you'd solve this problem with P2K Tools (the screen shots here are from the older version of the program).   Launch the program.   Go to the "Switch To..." button at the top of the screen and click it.   Make sure you are in P2K mode.

repair your cell phone


Connect the V3 to the data cable.   In the "File Operations" section click the "Refresh" button to read the files from your V3.

The RAZR from Motorola


Look in the window above and navigate to the audio folder on your phone.   Click the "All silent" button at the top middle of the screen.
Buy a RAZR today


In the directory list on the right look for the files named "MyToneDB.db" and "TempToneDB.db" and click the "Delete" button back in the file control area.

Buy a RAZR today


Click on "All silent" again.   Wait for the program to do its thing, which could take a few seconds.   Click the "Restart" button.


How do I remove the "Flex Error: Phone Subsidy Locked" message?

Using the P2K Phone File Manager, navigate to the "/a/system/" folder on your phone.   Delete the file "secure_pds_init".

Before you restart the phone, click on the menu key key, then "Settings", "SELECT", "Personalize", "SELECT", "Greeting", "Change" and enter whatever message you'd like to see.   Now restart the phone and you are good to go.


Mod your V3 and lose your MMS or Internet connectivity?

Sometimes you mod your V3 and things just get messed up.   If you are having connectivity issues to your service provider then the WebSession file is most likely the culprit.   Sometimes your service provider can push the file to you or you could just quietly reinstate the file on your own.

The file must be uploaded to the "/a/" directory in your phone.   You can use either P2K Phone File Manager or P2K Commander to transfer it.   Here are all the WebSession files you can download from this site:





Where can I find help for using Cingular service with my V3?

Cingular has many tutorials and lots of great information online.

cingular ota configuration




Where can I find help for using T-Mobile service with my V3?

You're in luck, T-Mobile has a webpage you can go to that will allow you to fix your phone.   It allows for wireless data configuration for T-Mobile phones, it also sets up picture messaging, web connectivity and for using your phone as a modem to connect your computer to the Internet.

tmobile ota configuration






Interested in seeing a street level view of T-Mobile's nationwide network coverage?   Check out this informational tool.



I deleted something I shouldn't have.   Do you have this file?

I've gotten a few requests again and again for the same files so I've compiled a few sets of popular files here.

File 1 - Contains: modified "custgoodbye.gif" and "custwakeup.gif" images (single frame of black),"gain_table.bin", "keypadFixFlex.hs", "mma_dcpCINGULAR", "mma_dcpTMOBILE", "mma_ucpCINGULAR", "mma_ucpTMOBILE", "plmn_text_table.bin", and bootloaders "07.D0", "08.23" and "08.26". Click here to download this file.

File 2 - Contains: Cingular only file, which comes from the "42.09R" and "A0F5" monster pack and contains many critical files including the entire audio folder.   Click here to download this file.

File 3 - Contains: T-Mobile only file, which comes from the "42.09R" and "A106" monster pack and contains many critical files including the entire audio folder.   Click here to download this file.

File 4 - Contains: The original ski files for Moto, Scarlet and Silver.   Click here to download this file.



Why doesn't my battery last long?

Sometimes after modding your phone the battery will begin to lose its charge at an accelerated rate.   It can go from three bars to two in less than an hour.   The fix for this is to keep the phone on until the battery is completely dead and the phone shuts off.   Then, while keeping the phone off the whole time, charge it fully, overnight.   You might want need to do this two times before the battery can regain its normal operation.



My V3 has this annoying buzzing sound, what do I do?

This is a known Motorola issue.   Here's the very lengthy official solution, at least as far as Cingular is concerned.   This is a reprint of a letter from Cingular to their field representatives:

Product Note: Motorola V3 RAZR Keypad And Speaker Noise - All Markets (COR, DMDR, Indirect Internal/External)

Some users of the Motorola V3 RAZR may hear a hum or a high pitch tone emanating from their device at certain points during use.

(Mon, November 07, 2005)

Issue/Volume number: 1

OVERVIEW

Both of these sounds can occur as part of the normal operation of this device and are NOT an indication of a problem or defect in the unit.

NOTE: No warranty exchanges should be executed for either issue if consistent with those that occur during the normal operation of the device.

CRITICAL, MUST KNOW/MUST DO

With normal use of the device these sounds are commonly heard when:

(Tone) The phone is held near the ear before making a call.   When a call is active the software in the phone changes the frequency of the tone to one at or below the low end of the normal audible range (Please note that persons with sensitive hearing may still be able to hear the tone).

(Hum) The keypad is held close to the ear (much closer than in normal calling position).   It is due to the inherent properties of the electro-luminescent backlights used in the product.

Customer / Embedded Base Resolution:

If a customer requests assistance or an exchange due to the buzz or high pitch tone from a V3:

1. Verify that noise or tone is consistent with normal operation by:

A. Tone in speaker: Verify the tone is eliminated or reduced to a non-distraction level by placing the unit on a call and listening via the earpiece speaker.

B. Keypad "hum": Listen to the keypad when the backlights are active.   Wait until backlight times out.   The "hum" should follow action of backlights.

If you determine that the sounds are consistent with these known occurrences, NO exchange is warranted.

2. If found to be inconsistent with normal operation, then proceed with standard troubleshooting / exchange processes.


My V3 got wet, what do I do?

There is an excellent guide on what to do in this thread at Howard Forums.   I'll paraphrase the first four steps here since they are so critical.

Step 1 - Immediately remove the battery.   If you wait even 60 seconds after contact with water it may be too late.   The battery is usually the source of the damage, not just the water alone.   Remember, water + battery = short circuit.   Do not attempt to test the phone after removing it from water.

Step 2 - As soon as possible, preferably within 20 to 30 minutes, disassemble the phone using a Torx T6 screwdriver.

Step 3 - Clean and dry as much as you can using Q-Tips.

Step 4 - Dry the electronics components under a desk lamp on a towel for 24 hours.   A drop of water may have gone underneath the chips and components where you cannot get to to dry.

For the rest of the steps involved and questions and answers with the author, see the above thread.



Need a manual, or five?

Two are from Motorola, one being the official retail users manual and the other an internal repair document.   The other guides are written by enthusiasts like us and were originally published over at MotoModders.   The two guides by "poetic_folly" can also be found at his site The Moto Guide.   The guide by Adam Tudor-Lane comes from his blog right here.


The official Motorola users manual. themes skins wallpapers
An official Motorola manual from their Technical Support Group. ringtones
Motorola V3 disassembly guide by Adam Tudor-Lane. flip phone V3
Taking the Razr apart by "poetic_folly". flip phone V3
Getting the dust out - The illustrated guide, by "poetic_folly". flip phone V3






This ends the "trouble?" section of this tutorial. cell phone



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